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Shipping & Returns

Shipping

All orders within the EU are shipped from the UK via Royal Mail as our preferred carrier. Royal Mail shipments are not trackable door to door. Free shipping offers only applies to Standard rates. If door to door tracking is required, please use one of the international carrier options.

Shipping times vary considerably across the EU given the local postal system. 

  • Western Europe can take up to 10 business days
  • Eastern Europe can take up to 15 business days

All orders will ship within one business day.

Returns

EarPeace is 100% guaranteed. We are confident that you will love EarPeace. However, if you are dissatisfied for any reason at all send them back for a refund of the product within 30 days, no questions asked. If EarPeace breaks or tears, send it back for a replacement.

To be eligible for a return, your item must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refund Policy

REFUNDS (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds are for product cost. We do not refund shipping costs. 

LATE OR MISSING REFUNDS (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take a few days before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at uk@earpeace.com.

CUSTOM FIT ITEMS (if applicable) Unfortunately custom fit products cannot be refunded. 

EXCHANGES (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at uk@earpeace.com and send your item to the return address listed below.

GIFTS (if applicable) If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

RETURN SHIPPING To return your product, you should mail your product to:

Clarks of Amersham

C/O EarPeace Returns

Higham Mead, Higham Rd

Chesham HP5 2AF UK

United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item(s) over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Join Us

Our Guarantee

Fast, reliable shipping

We ship all orders within 24 hours. Shipping transit times vary depending on the country. 

Stock up & save

Take 5% off two sets, 10% off four sets and 20% off all 12-packs. No coupon required, just choose a package to get the deal! 

100% guaranteed

We stand by our products. If you don't have a great experience with EarPeace, just return your order for a full refund, no questions asked.

 

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